Terms of Sales

1. Preamble

These conditions are concluded between, on the one hand, "Emma Letord", individual entrepreneur, registered with the Chamber of Trades and Crafts, registered under SIRET 91332458800015, domiciled at 24 rue Bernard Jugault 92600 Asnières-sur-Seine and , on the other hand, people wishing to make a purchase via the website http://emmaletordceramique.com/.

The parties agree that their relations will be governed exclusively by these general conditions of online sale, to the exclusion of any condition previously available on the site.

The user declares to have read the following provisions before placing an order. By choosing to acquire services via the website, he expressly and irrevocably accepts the terms set out below.
The user declares to have the capacity to conclude this contract, that is to say to have the legal majority and not to be under guardianship or curatorship.

2. Characteristics of the goods sold

All the pieces manufactured are unique, so they do not correspond identically to the model in the photo.

The photographs and/or drawings illustrating the products do not enter into the contractual field, unless specifically mentioned on the product sheet. If errors are introduced, in no case the responsibility of Emma Letord can not be engaged.

3. Order and acceptance of an order

The user has the possibility to place his order online. The order can only be registered on the site if the user has clearly identified himself.
The order is considered firm upon receipt by the user of the e-mail confirming the registration and final payment of the said order. This confirmation is worth date of conclusion of the contract of sale and acceptance by the user of the present general conditions of sale. For the establishment of useful evidence, Emma Letord will keep the full contact details of the user.

4. Price

The prices are indicated in euros excluding taxes "VAT not applicable - article 293 B of the CGI".

They do not include processing, shipping, transport and delivery costs, which are invoiced in addition to the price of the selected products. The delivery prices are indicated in the customer's basket after selection of the products and calculated according to the weight of the order.

Emma Letord reserves the right to modify at any time and without notice the prices of the products offered on the site. The products are invoiced on the basis of the prices displayed on the site at the time of placing your order, subject to the availability of the products ordered at that moment.

5. Payment and transaction security

Depending on the goods concerned, the user can pay for his online purchases when ordering by bank card. Emma Letord does not accept other means of online payment.
The price is payable in euros and payable when ordering.

6. Deliveries

Once registered, the order is delivered to the address indicated by the user.
Emma Letord undertakes to deliver the items ordered as quickly as possible. The average delivery times observed are 5 to 10 working days for home delivery. Delivery times are given for information purposes only; if these exceed thirty days from the order, the sales contract may be terminated and the user reimbursed.
For the delivery of its deliveries Emma Letord cannot be held responsible for the loss, misplacement or theft of an order. The risks are borne by the user from the moment the products have left the shipping premises. In the event of damage during transport, the reasoned protest must be sent to the carrier within three days (for information only) from delivery.

The products are shipped to the delivery address that the user indicated during the ordering process. In the event of an error in the wording of the customer's contact details, Emma Letord cannot be held responsible for the impossibility of delivering the order.

Deliveries are ensured by La Poste:

France: Colissimo tracking without signature

Member country of the European Union: Colissimo International tracking without signature

United Kingdom, Switzerland: Colissimo International tracking without signature. Customs fees may be requested upon receipt of your order. These costs are not included in your purchase invoice and are the responsibility of the customer. This is unfortunately unpredictable and may affect you. They are proportional to the value of your purchase.

If your location does not appear in the shipping list, do not hesitate to contact me to see if it is possible to add it to the delivery options.

7. Returns

Emma Letord does not allow trades. Only a cancellation and therefore a refund is possible. No return of products can take place without the prior written consent of Emma Letord.

In accordance with the legal provisions in force, the buyer has a period of fourteen days from receipt of the product to exercise his right of withdrawal from the seller, provided that the products are returned in their original packaging and in their new, unused condition, at the latest within fourteen days of notification to the seller of the customer's decision to withdraw. Returns must be made in their original condition and complete (packaging, accessories, etc.). Products that do not meet these conditions, or that are damaged, soiled, or incomplete will not be taken back or taken back with an increased refund. The right of withdrawal must be made by e-mail to the seller.

In the event of exercise of the right of withdrawal within the period indicated, only the price of the product(s) purchased will be refunded. Shipping costs are not subject to reimbursement. The costs of returning the products are the responsibility of the customer. The refund will be made within fourteen days of receipt by the seller of the products returned by the customer after quality control of the returned item(s).

The package must be sent via Colissimo tracking to the following address:

Emma Letord, 24 rue Bernard Jugault, 92600 Asnières-sur-Seine


Custom orders are non-refundable.